1. Introduction

BlindRestoration.com ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account
Place an order
Contact customer service
Subscribe to our newsletter

This information may include:

Name and contact information (email, phone, address)
Billing and shipping addresses
Payment information (processed securely through Stripe)
Order history and preferences
Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and location information
Browser type and version
Device information
Pages visited and time spent on site
Referring website
Cookies and similar technologies

3. How We Use Your Information

We use collected information for the following purposes:

Service Delivery

Processing and fulfilling your orders
Providing customer support
Sending order confirmations and updates
Arranging shipping and logistics

Business Operations

Maintaining your account
Processing payments securely
Preventing fraud and security threats
Improving our services
Legal compliance and dispute resolution

Marketing (Optional)

Sending promotional offers (with your consent)
Newsletter updates about services
Personalized service recommendations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment processing (Stripe, PayPal)
Shipping and logistics (UPS, FedEx, USPS)
Email services (for order confirmations and updates)
Website hosting and maintenance
Customer support tools

Legal Requirements

We may disclose information when required by law or to:

Comply with legal obligations
Protect our rights and property
Ensure user safety
Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate security measures to protect your information:

SSL encryption for all data transmission
Secure payment processing through PCI-compliant providers
Regular security audits and updates
Limited access to personal information on a need-to-know basis
Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status
Analyze website traffic and usage patterns
Provide personalized content
Improve website functionality

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

7. Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

Request access to your personal information
Receive a copy of your data in a portable format

Correction and Updates

Update your account information at any time
Request correction of inaccurate information

Account Deletion

Delete your account at any time through your account settings
Your personal information (name, email, address) will be immediately anonymized
Order history will be preserved for business/legal purposes but anonymized as "Deleted User"
You will be immediately logged out and cannot recover the account
This action is permanent and cannot be undone

Marketing Opt-out

Unsubscribe from marketing emails at any time
Opt-out of promotional communications

8. Data Retention and Account Deletion

Active Accounts

We retain personal information for active accounts as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Account Deletion Policy

When you delete your account:

Immediate anonymization: Your personal information (name, email, phone, address) is immediately replaced with "Deleted User" identifiers
Order history preservation: Order records, payment amounts, and service dates are retained for business and tax compliance but anonymized
Legal compliance: We maintain anonymized transaction records for 7 years as required by business and tax law
No recovery: Deleted accounts cannot be restored - this action is permanent

Business Records

Even after account deletion, we retain anonymized business records including:

Order transaction amounts and dates (for tax and accounting purposes)
Service completion records (for warranty and business analytics)
Terms of service agreement timestamps (for legal protection)
Payment processing records (required by financial regulations)

These records contain no personal identifying information after account deletion.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising CCPA rights

12. International Users

Our services are primarily intended for users in the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Email: privacy@blindrestoration.com
Phone: (555) 123-4567
Address: 123 Repair Lane, Suite 100, Phoenix, AZ 85001

We will respond to your request within 30 days of receipt.

Privacy Policy